At ElectroPro ZapTime, we value your trust and are committed to being transparent about how we handle your data. This policy explains what information we collect, why we collect it, and how you can manage your privacy.
1. Introduction
ElectroPro ZapTime (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling platform and services.
By using the Platform, you agree to the collection and use of information in accordance with this policy. We encourage you to read this carefully to understand our practices regarding your personal data
2. Information We Collect
We collect several types of information to provide and improve our Services:
Personal Identifiers
• Name, email address, phone number, and mailing address
• Date of birth (where required for age verification)
Account Information
• Username, password, and profile preferences
• Business name, logo, and professional credentials
Commercial Information
• Transaction history, billing details, and subscription status
• Payment method information (processed securely by our payment providers)
Client & Appointment Data
• Information you provide about your clients and their appointments
• Treatment notes, service history, and preferences (processed on your behalf)
Technical & Usage Data
• IP address, browser type, device identifiers, and operating system
• Pages visited, features used, and time spent on the Platform
• Referring URLs and search terms used to find our site
Cookies & Similar Technologies
• Session cookies to maintain your login state
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
3. How We Use Your Information
We use the collected data for various purposes:
Service Delivery
• To provide and maintain our scheduling, booking, and management features
• To process transactions and send related billing information
• To send appointment reminders, confirmations, and notifications
Communication
• To respond to your inquiries and provide customer support
• To send service updates, security alerts, and administrative messages
• To provide news and promotional information (with your consent)
Improvement & Analytics
• To monitor usage patterns and improve our Platform
• To develop new features and services based on user needs
• To conduct research and analysis to enhance user experience
Legal & Security
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms
• To protect the rights, property, and safety of our users
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data under the following legal bases:
Contractual Necessity
Processing required to fulfill our agreement with you, including providing the scheduling services you’ve requested.
Legitimate Interests
Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security—balanced against your privacy rights.
Legal Obligation
Processing required to comply with applicable laws, regulations, or legal proceedings.
Consent
Where you have given explicit consent for specific processing activities, such as marketing communications. You may withdraw consent at any time.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in these circumstances:
Service Providers
• Payment processors (e.g., Stripe) to handle transactions securely
• Cloud hosting providers (e.g., AWS) to store and serve our application
• Email and SMS providers to deliver notifications and reminders
• Analytics services to help us understand Platform usage
Business Transfers
In connection with any merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as a business asset.
Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
With Your Consent
We may share your information for any other purpose with your explicit permission.
Your Client Data
As a Service Provider, you control your client data. We process it on your behalf and do not access it except as necessary to provide the service or as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for the Platform to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our Platform. Data is aggregated and anonymized.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements (only with your consent).
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. We honor Do Not Track (DNT) browser signals.
7. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
Active Accounts
Your data is retained while your account is active and for a reasonable period thereafter to allow for reactivation.
After Account Closure
• Account information: Deleted within 30 days of account closure
• Transaction records: Retained for 7 years for tax and legal compliance
• Usage logs: Retained for up to 2 years for security and analytics
Your Client Data
If you are a Service Provider, you control retention of your client data. Upon your request or account termination, we will delete client data within 30 days unless legally required to retain it.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access & Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of your personal data (subject to legal retention requirements).
Restriction
Request that we limit processing of your personal data in certain circumstances.
Objection
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw previously given consent at any time without affecting prior processing.
To exercise these rights, contact us at privacy@electroprozaptime.com. We will respond within 30 days (or sooner as required by law).
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
You may request details about the categories and specific pieces of personal information we collect.
Right to Delete
You may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out
We do not sell personal information. If this changes, you will have the right to opt out.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Authorized Agents
You may designate an authorized agent to make requests on your behalf.
To submit a request, email privacy@electroprozaptime.com or call our privacy hotline. We may verify your identity before processing.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own:
United States
Our primary servers are located in the United States. If you are outside the US, your data will be transferred to and processed there.
Safeguards
We use appropriate safeguards for international transfers, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with all third-party processors
• Encryption of data in transit and at rest
EU-US Data Transfers
We comply with applicable frameworks for EU-US data transfers and monitor regulatory developments to ensure ongoing compliance.
11. Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Automated vulnerability scanning
Organizational Measures
• Role-based access controls limiting data access to authorized personnel
• Employee security training and confidentiality agreements
• Incident response procedures and breach notification protocols
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any incidents.
12. Children's Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@electroprozaptime.com. We will take steps to delete such information from our systems.
If we become aware that we have collected personal information from a child without parental consent, we will delete it promptly.
13. Third-Party Links and Services
Our Platform may contain links to third-party websites, services, or integrations that are not operated by us.
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-party integrations you enable (such as calendar sync or payment processing) may have their own data collection practices governed by their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification
We will notify you of material changes by:
• Posting the updated policy on this page with a new “Last Updated” date
• Sending an email to your registered address (for significant changes)
• Displaying a prominent notice on the Platform
Continued Use
Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy. If you disagree with changes, you should discontinue use and contact us to delete your account.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ElectroPro ZapTime
Privacy Team
Email: privacy@electroprozaptime.com
Address: P.O. Box 681012, Schaumburg, IL 60168
Data Protection Officer
For GDPR-related inquiries: dpo@electroprozaptime.com
We aim to respond to all inquiries within 30 days.